U.S. Bank Branch in 3609 University Avenue

Customer Reviews about U.S. Bank Branch:

• ★ ☆ ☆ ☆ ☆
  This branch is down the street from where I live so I always come here for any banking business and recently I have been depositing cash there. 3 out of 7 times I have made a cash deposit, they have said that I am short $10 (no more, no less). Before I made the last deposit, I had my fiance count the cash again before going to this branch and we came up with the same number. When we were there, they said that we were short $10. Because we went through the drive-thru, I could not ask them to count it in front of me. Two out of these three times has been with the same teller and I am starting to be suspicious--counting money is not a difficult task and I am well competent in doing so as my fiance is as well. From now on, I will have them count the cash in front of me before they take it anywhere else and I would advise you do the same. This seems suspicious and unethical.
  By A Google User, June 02, 2017
• ★ ★ ★ ★ ★
  One of the best Banking service!
  By Abdumajid Rahimov, May 09, 2017
• ★ ☆ ☆ ☆ ☆
  US Bank outmoded behemoth that exists to squeeze as many fees out of its customers as possible. I have a second mortgage there, so I am kind of stuck with them, and a line of business credit I am paying down. I cannot see the business line of credit online at all without paying them $15 a month for the privilege. US Bank was one of the slowest to get information online and continues to lag in website usability, functionality and appearance. I've also been using their rewards card, as if you wanted a worldperks card previously, you were stuck with US Bank. They have dozens of different phone numbers for different problems. They don't answer customer service emails. Recently, I redeemed 45,000 points which were supposed to turn into a $450 credit on my credit card statement. Despite the website's claim that the transaction would take 8-10 days, I had to get transferred and sit on hold to find out that it actually takes 1-2 billing cycles for the credit to appear. Why? They could not tell me this, I can only assume they are trying squeeze more interest out of me. With electronic banking there is no reason the credit could not appear immediately. A few years ago I moved my business checking and personal accounts to UW Credit Union. Despite being a regional bank, their website is far superior, their customer service is far superior and they charge very low or no fees for most transactions. I cannot fathom why anyone would choose US Bank for their checking or savings accounts or their credit cards. Their claim of 5 star service is laughable. They are as bloated, corporate and impersonal as banking gets.
  By Eric Tadsen, March 12, 2017
• ★ ★ ★ ★ ★
  Great service, awesome team!
  By Christopher Patterson, January 18, 2017

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About U.S. Bank Branch in Madison